Uploading Support Tickets to Knowledge Bridge

This tutorial will guide you through the process of uploading new support tickets into your Knowledge Bridge using Groove as an example.

1. To begin, simply click on Import Tickets here.

We will be using Groove as the example today.

2. Next, select Groove, then choose your mailbox and the start date.

3. For this example, we will select Past Year, and then click on Import Conversations.

By following these steps, you will successfully upload new support tickets into your Knowledge Bridge.